SOC 2 Type II audited 24/7 help desk Microsoft Solutions Partner Business IT support since 2010 Nationwide service, offices in NJ, PA, DE and NY
IT That Keeps Production Running
Manufacturers depend on more than office computers. ERP and inventory systems, shop-floor workstations and barcode scanners, file servers that hold drawings and machine programs, and the network that connects them all have to work every shift. When one of them stops, production and shipping can stop with it.
TechStarters Inc. provides managed IT services for manufacturers nationwide, with offices in New Jersey, Pennsylvania, Delaware and New York. We monitor and maintain the systems behind production, secure the network between the office and the plant floor and plan recovery so a hardware failure or cyber incident does not halt operations.
How We Support Manufacturers
Office and Production Networks
Machine controllers, production PCs and other plant equipment often run older software that cannot be updated on the same schedule as office computers, and some of it is supported only by the equipment maker. Placing that equipment on its own network segment, with firewall rules that allow only the connections production needs, limits how far a problem on an office computer can spread.
We coordinate with your equipment vendors and integrators before changes that affect the plant floor, and we schedule updates, restarts and maintenance around your shifts.
Backups and Recovery for the Plant
A recovery plan for a manufacturer should cover more than the ERP database. Machine programs, drawings, quality records and the settings of production PCs are hard to recreate if they are lost.
We set backup and recovery targets for each critical system, keep a copy of backups separate from the network and test restores. For the planning side, see our business continuity plan checklist and our guide to ransomware protection for businesses.
Customer, Insurer and CMMC Requirements
Customers and insurers increasingly ask manufacturers about security: multi-factor authentication, endpoint protection, backups and patching. Manufacturers in the defense supply chain that handle controlled unclassified information must also meet CMMC requirements. See managed IT for government contractors.
We provide IT operations and security controls aligned with those expectations, along with the documentation reviewers ask for. See our compliance-aligned IT services and the cyber insurance requirements checklist.
How TechStarters Helps Manufacturers
TechStarters has provided managed IT services to businesses since 2010. Every managed workstation and server includes endpoint protection, security patching and 24/7 monitoring. Our help desk is available 24/7. Unlimited remote support is included in managed IT plans Monday to Friday, 8 a.m. to 6 p.m., excluding major holidays; help desk calls outside those hours are billed separately.
Remote support is available to manufacturers nationwide, and onsite support is available in the areas served by our offices in New Jersey, Pennsylvania, Delaware and New York. If you have your own IT staff, co-managed IT adds monitoring, security tools and help desk coverage while your team keeps the work it wants to own.
Manufacturing IT FAQs
Can you support our ERP and production software?
Yes. We support the servers, workstations, network and Microsoft 365 accounts your ERP and production software run on, and we coordinate with the software vendor when an issue involves their application.
Do you manage the machines and controllers on the plant floor?
We manage the network, workstations and servers around production equipment and help keep that equipment on a separate network. Changes to the machines themselves stay with your equipment vendors and integrators, and we coordinate with them.
Can maintenance be scheduled around our shifts?
Yes. Updates, restarts and planned work are scheduled around your production hours, and urgent security updates are coordinated with your team.
Do you provide onsite support at our plant?
Onsite support is available in the areas served by our offices in New Jersey, Pennsylvania, Delaware and New York and is billed separately from the monthly plan. Plants elsewhere receive remote support, available nationwide.
How is managed IT priced for manufacturers?
Pricing is per device, with an annual or month-to-month agreement, after a free IT assessment and a written proposal. See how managed IT pricing works.
Explore Our Managed IT Services
Request a Managed IT Services Quote
Tell us about your business, your locations and your devices, and we will send a written proposal with per-device monthly pricing. Prefer to talk? Call (877) 932-0040.