SOC 2 Type II audited 24/7 help desk Microsoft Solutions Partner Business IT support since 2010 Nationwide service, offices in NJ, PA, DE and NY

Extra Hands and Expertise for Your IT Team

Many businesses have an IT manager or a small IT team that is stretched thin. TechStarters Inc. works alongside your internal IT staff, adding a business help desk, monitoring and patching, security capabilities and project support, so your team can focus on the work only they can do.

You decide which responsibilities stay with your team and which TechStarters takes on. Those responsibilities are written into your proposal, so everyone knows who handles what.

Common Co-Managed Arrangements

  • Our help desk handles day-to-day user requests
  • Monitoring, patching and alerting for managed devices
  • Firewall, network and security management
  • Coverage when your IT staff are on vacation or out
  • Extra hands for projects, office moves and migrations
  • A second opinion on IT plans and security

How Co-Managed IT Works

Free IT Assessment

We review your environment, your internal team and the gaps you want covered, then send a written proposal.

Shared Responsibilities

Your team and ours agree on who handles each area, from user requests to security and backups.

One Working Team

Our technicians work with your IT staff day to day, with clear ownership for every request and project.

Co-Managed IT Within Managed IT Services

Co-managed IT uses the same people and tools as our managed IT services: the help desk, remote monitoring and management and network security, applied only to the areas you choose. Security is backed by our cybersecurity services and SOC 2 Type II audited controls.

As your business grows, responsibilities can shift between your team and ours without starting over.

Co-Managed IT FAQs

What is co-managed IT?

Co-managed IT means TechStarters works alongside your internal IT staff. Your team keeps the work it wants to own, and we add help desk coverage, tools, security capabilities and extra hands for the rest.

Who decides which tasks TechStarters handles?

You do. We agree on the responsibilities with you up front and write them into your proposal. They can change as your needs change.

What are your help desk hours?

Our help desk is available 24/7. Unlimited remote help desk support is included in managed IT plans Monday to Friday, 8 a.m. to 6 p.m., excluding major holidays; help desk calls outside those hours are billed separately.

How is co-managed IT priced?

Pricing is per managed device, not per user, with an annual or month-to-month agreement. If you have internal IT staff, we price only the devices and services you want TechStarters to manage. See how managed IT pricing works.

Is onsite support available?

Yes. Remote support is available to businesses nationwide, and onsite support is available in the areas served by our offices in New Jersey, Pennsylvania, Delaware and New York. Onsite visits are billed separately.

Related Services

Request a Managed IT Services Quote

Tell us about your business, your locations and your devices, and we will send a written proposal with per-device monthly pricing. Prefer to talk? Call (877) 932-0040.

Request a Quote