SOC 2 Type II audited 24/7 help desk Microsoft Solutions Partner Business IT support since 2010 Nationwide service, offices in NJ, PA, DE and NY
IT That Keeps Patient Care Moving
Medical practices and healthcare organizations depend on electronic health records, practice management and billing software, imaging systems and Microsoft 365 every day. When a workstation fails or a system slows down, patients wait and staff fall behind, and the information involved is some of the most sensitive a business holds.
TechStarters Inc. provides managed IT services for medical practices and healthcare organizations nationwide, with offices in New Jersey, Pennsylvania, Delaware and New York. We provide HIPAA-aligned IT services that include controlled user access, endpoint protection, device encryption, backup and recovery planning, and documentation that supports your compliance reviews.
How We Support Healthcare Organizations
HIPAA-Aligned Safeguards
The HIPAA Security Rule requires covered entities and their business associates to assess the risks to electronic health information and protect it with administrative, physical and technical safeguards. Much of that work happens in IT: who can sign in, how devices are protected, how data is backed up and how activity is logged.
We put the technical safeguards in place, keep them current and document them, so your organization has the records it needs for its own risk assessment and compliance reviews. Your organization remains responsible for its HIPAA program; we provide the IT side of it. See our compliance-aligned IT services.
Software, Vendors and Connected Equipment
Electronic health record, imaging and billing systems often come from different vendors. Our help desk supports the computers, network and accounts these systems run on and coordinates with your software vendors when an issue involves their application, so your staff are not left in the middle.
Equipment connected to the network, such as imaging workstations, is kept on appropriate network segments and updated in coordination with its vendor.
Backups, Downtime and Ransomware
Healthcare organizations are frequent targets of ransomware, and an outage can mean rescheduled patients and paper charts. We set backup and recovery targets for each critical system, keep a copy of backups separate from the network and test restores.
See our guide to ransomware protection for businesses and our business continuity plan checklist.
How TechStarters Helps
TechStarters has provided managed IT services to businesses since 2010. Every managed workstation and server includes endpoint protection, security patching and 24/7 monitoring. Our help desk is available 24/7. Unlimited remote support is included in managed IT plans Monday to Friday, 8 a.m. to 6 p.m., excluding major holidays; help desk calls outside those hours are billed separately.
Remote support is available to medical practices and healthcare organizations nationwide, and onsite support is available in the areas served by our offices in New Jersey, Pennsylvania, Delaware and New York. Pricing is per device, with an annual or month-to-month agreement; see how managed IT pricing works.
Healthcare IT FAQs
Are your IT services HIPAA-aligned?
Yes. We provide controlled access, multi-factor authentication, encryption, endpoint protection, backups and documentation that support HIPAA requirements. Your organization remains responsible for its overall HIPAA compliance program.
Can you support our electronic health record system?
Yes. We support the computers, network and accounts your electronic health record and practice management software depend on, and we coordinate with the software vendor when an issue involves their application.
Can updates be scheduled around patient hours?
Yes. Updates, restarts and planned work are scheduled outside patient hours where possible, and urgent security updates are coordinated with your team.
What are your help desk hours?
Our help desk is available 24/7. Unlimited remote support is included in managed IT plans Monday to Friday, 8 a.m. to 6 p.m., excluding major holidays; help desk calls outside those hours are billed separately.
How do we get started?
Request a quote. We start with a free IT assessment and send a written proposal.
Explore Our Managed IT Services
Request a Managed IT Services Quote
Tell us about your business, your locations and your devices, and we will send a written proposal with per-device monthly pricing. Prefer to talk? Call (877) 932-0040.