SOC 2 Type II audited 24/7 help desk Microsoft Solutions Partner Business IT support since 2010 Nationwide service, offices in NJ, PA, DE and NY
Dependable IT for Essential Public Services
Municipalities, townships, counties and other local government offices run essential services with small staffs and public budgets. Residents expect offices to stay open, records to be available and personal information to be protected, and many offices have no full-time IT staff.
TechStarters Inc. provides managed IT services for municipalities and local government organizations nationwide, with offices in New Jersey, Pennsylvania, Delaware and New York. We provide day-to-day IT support, cybersecurity, Microsoft 365 management, backup and recovery planning, and vendor coordination for the specialized software local governments use.
How We Support Local Government
Security for Public Offices
Local governments receive the same phishing, payment fraud and ransomware attempts as businesses, and an outage can close offices to residents. A few basics prevent many common attacks: multi-factor authentication for every account, current security updates, endpoint protection and backups kept separate from the network.
Our guide to ransomware protection for businesses covers how to prevent and recover from an attack, and our cybersecurity checklist covers the basics every office should have in place.
Keeping Services Available
Decide which systems residents and staff need first after a disruption, such as email, payments, permits and records, and how long each can be down. We set backup and recovery targets for each critical system and test restores. See our business continuity plan checklist.
Clear documentation of your systems, settings, accounts and vendors helps when staff, officials or administrations change, and makes audits and reviews easier.
Planning Around Public Budgets
Public budgets are set a year ahead, so technology needs to be planned that far ahead too. Through our IT consulting and virtual CIO services, we build a technology plan that aligns equipment replacements, licensing and projects with your budget cycle, so upgrades happen before systems reach the end of vendor support. See our IT budget planning guide.
How TechStarters Helps
TechStarters has provided managed IT services to businesses since 2010. Every managed workstation and server includes endpoint protection, security patching and 24/7 monitoring. Our help desk is available 24/7. Unlimited remote support is included in managed IT plans Monday to Friday, 8 a.m. to 6 p.m., excluding major holidays; help desk calls outside those hours are billed separately.
Remote support is available to local governments nationwide, and onsite support is available in the areas served by our offices in New Jersey, Pennsylvania, Delaware and New York. Managed IT is priced per device, with an annual or month-to-month agreement; see how managed IT pricing works.
Local Government IT FAQs
Can you support the software our municipality already uses?
Yes. We support the computers, accounts and network your municipal, finance and records software depend on, and we coordinate with the software vendor when an issue involves their application.
Do you support elected officials and part-time staff?
Yes. Officials and part-time staff get secure accounts with multi-factor authentication, and access is removed when their term or employment ends.
Can you work alongside our existing IT person or vendor?
Yes. With co-managed IT, your IT person or vendor keeps the work they want to own and our team handles the rest.
Do you provide onsite support?
Onsite support is available in the areas served by our offices in New Jersey, Pennsylvania, Delaware and New York and is billed separately from the monthly plan. Remote support is available nationwide.
How do we get started?
Request a quote. We start with a free IT assessment and send a written proposal you can use in your budget and approval process.
Explore Our Managed IT Services
Request a Managed IT Services Quote
Tell us about your business, your locations and your devices, and we will send a written proposal with per-device monthly pricing. Prefer to talk? Call (877) 932-0040.