SOC 2 Type II audited 24/7 help desk Microsoft Solutions Partner Business IT support since 2010 Nationwide service, offices in NJ, PA, DE and NY
Technicians On Site When You Need Them
Most IT issues are resolved remotely, but some need a technician at your location. TechStarters Inc. provides onsite IT support in the areas served by our offices in Cherry Hill, NJ; Aston, PA; Newark, DE; and New York, NY, and remote support for business locations nationwide.
Onsite visits are coordinated by the same team that supports you remotely, so the technician arrives knowing your environment and the history of the issue.
Our Offices
Remote First, Onsite When It Counts
Remote support resolves most problems fastest, so every request starts with our help desk. When an issue needs hands-on work, an onsite visit is scheduled with the details already documented. See help desk IT support and all locations.
Before a visit, the technician reviews your documentation, the ticket history and the steps already taken remotely. After the visit, the work done and any follow-up items are recorded, so the next person who helps you has the full picture.
Onsite IT Support FAQs
Is onsite support included in the monthly plan?
Onsite visits are billed separately from the monthly managed IT plan. Unlimited remote help desk support from Monday to Friday, 8 a.m. to 6 p.m., excluding major holidays, is included in managed IT plans. Our help desk is available 24/7, and calls outside those hours are billed separately.
Which areas do you cover onsite?
The areas served by our offices in Cherry Hill, NJ; Aston, PA; Newark, DE; and New York, NY. Businesses outside those areas receive full remote support nationwide.
Can you help with an office move or a new office setup?
Yes. We plan office moves and new office setups with you, from network and wireless equipment to workstations, so your team can work from the first day in the new space.
Do you support businesses with several locations?
Yes. Locations in the areas served by our offices can receive onsite visits, and every location receives remote support from the same team, so all sites follow the same standards. See managed IT for multi-location businesses.
Related Services
Request a Managed IT Services Quote
Tell us about your business, your locations and your devices, and we will send a written proposal with per-device monthly pricing. Prefer to talk? Call (877) 932-0040.