SOC 2 Type II audited 24/7 help desk Microsoft Solutions Partner Business IT support since 2010 Nationwide service, offices in NJ, PA, DE and NY
Problems Found and Fixed Before They Interrupt Work
Remote monitoring and management keeps watch over the systems your business depends on. TechStarters Inc. monitors managed workstations, servers and network devices around the clock, applies security patches and updates on a planned schedule and acts on alerts before small issues become outages. To see what an outage could cost your business, read about the cost of IT downtime.
Proactive management also gives business leadership clearer visibility into the condition, cost and direction of the IT environment, so technology decisions are based on facts rather than surprises.
A small monitoring agent on each managed workstation and server reports health and security status to our team, so problems are seen even when no one has called. Findings such as aging equipment, recurring issues and devices that missed an update feed the technology roadmap and budget reviews in our IT consulting and vCIO services. See when to replace business computers and servers.
From Alert to Resolution
Monitoring as Part of Managed IT
Remote monitoring and patching are part of our managed IT services and work together with the help desk, cybersecurity and IT planning. Every managed device includes endpoint protection and security patching.
Pricing is per managed device, not per user, with a choice of an annual or month-to-month agreement. See how managed IT pricing works.
Remote Monitoring FAQs
Is monitoring included in managed IT plans?
Yes. Remote monitoring, alerting and security patching are part of our managed IT services for every managed device.
Do you monitor servers and network equipment?
Yes. Servers, firewalls, switches and wireless equipment can be monitored along with workstations, based on what is included in your managed environment.
How are security patches and updates applied?
Security patches and updates are applied to managed devices on a planned schedule. Devices that miss an update are flagged and followed up, and urgent security fixes can be applied sooner when needed.
What happens when an alert comes in after hours?
Our help desk is available 24/7. Unlimited remote help desk support is included in managed IT plans Monday to Friday, 8 a.m. to 6 p.m., excluding major holidays; help desk calls outside those hours are billed separately.
Do you need to install software on our computers?
Yes. A small monitoring agent is installed on each managed workstation and server. It reports health, security and update status to our team and lets our technicians provide remote support.
Related Services
Request a Managed IT Services Quote
Tell us about your business, your locations and your devices, and we will send a written proposal with per-device monthly pricing. Prefer to talk? Call (877) 932-0040.