SOC 2 Type II audited 24/7 help desk Microsoft Solutions Partner Business IT support since 2010 Nationwide service, offices in NJ, PA, DE and NY

A Business Help Desk That Knows Your Environment

TechStarters Inc. provides a business help desk staffed by experienced, U.S.-based technical professionals who know your users, your devices and your approved business systems. Requests are logged, worked to resolution and followed up, and recurring problems are fixed at the source instead of being handled again and again.

Technicians work from your documentation, so they know which applications your team uses, how devices are set up and who approves access changes. Requests that affect security, such as new accounts, access to shared data or a lost device, follow the approval steps you set.

Our help desk is available 24/7. Unlimited remote help desk support is included in managed IT plans Monday to Friday, 8 a.m. to 6 p.m., excluding major holidays; calls outside those hours are billed separately.

What the Help Desk Covers

  • Password resets, account lockouts and multi-factor authentication
  • Microsoft 365, Outlook, Teams, OneDrive and SharePoint issues
  • Problems with managed workstations and laptops
  • Email, file access and shared drive issues
  • New employee setup and departing employee offboarding
  • Business application access and vendor coordination

How Support Requests Are Handled

Reach the Help Desk

Call our support line at (877) 932-0040, ext. 2. A technician logs the request with the details needed to resolve it.

Remote Resolution

Most issues are resolved remotely, often while the employee is still on the line, so work can continue.

Escalation and Follow-Through

Issues that need more time are escalated with clear ownership, and an onsite visit is scheduled when a problem cannot be fixed remotely.

Help Desk Support Within Managed IT

The help desk is part of our managed IT services, so the technicians who answer your calls work alongside the team that monitors, patches and secures your systems. That connection means faster answers, fewer repeat problems and clear accountability for every request.

For businesses with their own IT staff, our co-managed help desk can take on day-to-day user requests so your team can focus on projects and planning.

Help Desk Support FAQs

What are your help desk hours?

Our help desk is available 24/7. Unlimited remote help desk support is included in managed IT plans Monday to Friday, 8 a.m. to 6 p.m., excluding major holidays; help desk calls outside those hours are billed separately.

Is onsite support available?

Yes. Remote support is available to businesses nationwide, and onsite support is available in the areas served by our offices in New Jersey, Pennsylvania, Delaware and New York. Onsite visits are billed separately from the monthly plan.

Do you handle new employee setup and offboarding?

Yes. We set up accounts, devices and access for new employees, and when someone leaves we remove their access and secure their data and devices, following your approval. See our IT checklist for employee onboarding and offboarding.

Can you support our internal IT team?

Yes. With co-managed IT, our help desk handles day-to-day user requests and works alongside your internal IT staff, adding expertise, tools and service coverage.

Do you support employees who work remotely?

Yes. Employees who work from home or travel receive the same help desk support as staff in the office, for their managed devices and the business systems they use.

Related Services

Request a Managed IT Services Quote

Tell us about your business, your locations and your devices, and we will send a written proposal with per-device monthly pricing. Prefer to talk? Call (877) 932-0040.

Request a Quote